Privacy Policy
Learn how TXTMSG.lk protects your privacy and handles your personal data for SMS gateway services in Sri Lanka.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our SMS services, contact customer support, or participate in surveys. This may include your name, email address, phone number, business information, SMS content, delivery reports, and payment information.
2. How We Use Your Information
We use the collected information to provide SMS gateway services, process transactions, send delivery reports, improve our services, communicate with you about updates, provide customer support, ensure compliance with Sri Lankan telecommunications regulations, and send marketing communications (with your consent).
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: with your explicit consent, with service providers who assist in our operations, when required by law or to protect our rights, in connection with a business transfer, or to comply with legal obligations.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure server infrastructure, regular security audits, and access controls for our employees.
5. SMS Content and Privacy
SMS content transmitted through our platform is temporarily stored for delivery purposes and processing. We do not monitor or access SMS content unless required for technical support or legal compliance. Message content is encrypted during transmission and storage.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences. We also use analytics tools to understand how our services are used.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS delivery data and logs are typically retained for 6-12 months for operational and compliance purposes.
8. Your Rights and Choices
You have the right to access, update, or delete your personal information. You may opt out of marketing communications, request data portability, or object to certain data processing activities. To exercise these rights, please contact our privacy team.
9. International Data Transfers
As a Sri Lankan company, we primarily process data within Sri Lanka. However, some service providers may be located outside Sri Lanka. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.
10. Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external parties. We encourage you to review the privacy policies of any third-party services you use.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected] or through our customer support channels. We are committed to addressing your privacy concerns promptly.